Customer service representatives on the Black Forest Railway, which runs from Offenburg to Konstanz, will be equipped with body cameras in the future. This pilot project, which will start in February 2023 and is planned to run for one year, is being carried out in cooperation with the Offenburg Federal Police and is intended to increase the safety of staff and passengers.
Body cameras are used to de-escalate conflictual situations. On DB Regio trains, which also operate the Black Forest Railway, confrontations can quickly escalate during ticket inspections, for example. Railway staff are often exposed to verbal and physical attacks without protection – and this is precisely where body cameras offer employees a protective function.
Greater safety for employees and rail passengers If a conflict escalates and cannot be de-escalated simply by pointing out the body camera, Schwarzwaldbahn customer service representatives can start recording with the body camera. Of course, this only happens after the other party has been informed that recording has started. Railway staff hand out information cards with further details about rights and contact persons to those affected. Only the Offenburg Federal Police are authorised to view the body camera footage. DB Regio is delighted with the recent launch of body cameras on the Black Forest Railway and is confident that rail travel will now be safer for both employees and passengers.
We would like to express our sincere thanks to all participants, especially those from the public transport sector, who contributed to the successful staging of the 2nd Body Cam Conference. As a long-standing body cam developer, we are delighted not only to support our customers and interested parties with technical and organisational questions, but also to offer a platform where users can share their experiences. Find out more about the 2nd Body Cam Conference 2023 here.